Privacy policy

 

What we collect

When you visit or make a purchase from Happy Tails by Masha, we may collect:
• Contact information (name, email, phone number)
• Shipping and billing address
• Order details (items purchased, order history)
• Payment information (processed securely by our payment providers; we do not store
full card details)
• Device and usage data (IP address, browser type, pages viewed, cookies)

How we use your information

We use your information to:
• Process and deliver your orders
• Provide customer support
• Send order updates (confirmation, shipping, delivery)
• Prevent fraud and keep our store secure
• Improve our website and customer experience
• Send marketing emails or SMS only if you choose to subscribe (you can unsubscribe
anytime)

Sharing your information

We share information only when needed to run our store, for example with:
• Shopify (our e-commerce platform)
• Payment processors (to process payments)
• Shipping and logistics partners (to deliver your order)
• Service providers (analytics, email/SMS tools) that help us operate the store
We do not sell your personal information.

International orders

Because we sell internationally, your information may be processed in countries outside
your own. We take reasonable steps to protect your information.

Cookies

We use cookies and similar technologies to keep the site working, remember
preferences, and understand how visitors use the site.

Your choices

Depending on where you live, you may have rights to access, correct, or delete your
personal information. To make a request, contact us.

Data retention

We keep order and account information as long as needed to provide services and meet
legal/accounting requirements.

Contact

For privacy questions or requests, contact us via our Contact page and include “Privacy
Request” in the message.